Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Phoenix Surgery on 1 September 2016. We found that the practice required improvement for the provision of safe services because improvements were needed in the way the practice managed medicines, including emergency medicines and vaccines, as arrangements did not always keep patients safe. The overall rating for the practice was good. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Phoenix Surgery on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 3 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 1 September 2016. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.
Overall the practice is rated as Good.
Our key findings were as follows:
- Temperatures were being appropriately monitored in all areas where medicines were stored.
- A fridge that was suitable for storing medicines which measured minimum and maximum temperatures, in line with national guidance, had been purchased for the dispensary at Kemble.
- Policies relating to repeat prescribing had been updated and adhered to.
- Medicines and blank prescriptions were being stored securely.
- Policies relating to patient specific directives had been updated and adhered to.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice