The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: WDP Recovery Centre

WDP Barnet, 42 Hendon Lane, Finchley Central, N3 1TT (020) 8371 8110

Provided and run by:
Via Community Ltd

All Inspections

31 October 2013

During a routine inspection

We spoke with four people who were attending groups at the service on the day of our visit. People chose to attend the groups and activities provided by the service that they thought would best help them achieve their goals. As one person told us 'there is a choice of all different groups and you can cherry pick the ones you want.' People were all very positive about their experience of using the service. For example, one person said, 'I've been able to work on my underlying issues; it has really helped me get back on my feet.' Another person said, 'I get a lot of positivity coming here.'

The service provided person-centred care based on an assessment of individual needs and risks. The three staff we spoke with had a clear understanding of the needs of the people they supported. People were supported to obtain appropriate health and social care support. For example, staff helped people obtain a mental health assessment and referred people who were victims of domestic violence to appropriate services.

Staff knew how to protect people from the risk of abuse. Systems were in place to assess and monitor the quality of service that people received and ensure care and support was provided appropriately. Records kept by the service were mostly accurate and securely stored.