This practice is rated as Good overall (Previous rating October 2015 Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Churchgate Surgery (AKA Millgate Health Partnership) on 20 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use once they had navigated the telephone system and that they were able to access care when they needed it.
- The practice had a diverse clinical team including paramedics and pharmacists in addition to GPs, advanced nurse practitioner and practice nurses to enable them to respond to the diverse need of patients including older people who require home visits.
- There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice is also commissioned to provide undergraduate placements in General Practice and Primary Care for all non-medical healthcare professionals including nurses, paramedics and Physicians associates.
We saw some outstanding features within the practice:
- Proactive care and treatment is provided for patient’s resident in care homes. GPs provided weekly rounds to each unit within a large complex in addition to regular reactive care provided by the practice. We were provided with numerous examples of the impact of this work on patient’s wellbeing because of the proactive involvement of clinicians and the patient plan manager at the practice. Data provided by the practice also showed a reduction in the number of patients having to go to A&E or call outs from paramedics to the nursing home.
The areas where the provider should make improvements are:
- Continue to monitor patient experience of the telephone system and make improvements where necessary.
Professor Steve Field
CBE FRCP FFPH FRCGPChief Inspector of General Practice