We spoke with five patients who told us they were generally satisfied with the service provided. They told us:'The service provided is good.'
'It's lovely here. It's really very good.'
'I am happy with the service I receive.'
They said they had time to discuss their concerns during the consultation and that treatment was explained to them.
We found that patients were respected and involved in the service provided to them. There were practices in place to ensure patients experienced care and treatment that met their needs.
We found there were safeguards in place to ensure children and vulnerable adults were protected from abuse.
We found that there were systems in place to assess and monitor the quality of the service and to ensure good standards were maintained.
We found that improvements were needed to the recruitment procedure and practices to ensure patients received care and treatment from staff who were suitable for their role.