Tarrys Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had their needs assessed, their care planned and regularly reviewed. The registered manager and staff worked with people, their relatives and other professionals to promote person-centered care that achieved desirable outcomes for people. People, relatives and staff felt they had opportunity to provide feedback and generally had no complaints. Formal surveys were completed which helped to identify areas for improvement, action plans stated these areas would be improved although details of how this would be achieved were not always recorded.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There were several ways in which people were supported to achieve equity in experience and outcomes. The risk assessment and care planning processes identified people's needs and guided management plans that took into account individual differences. The guidance informed staff how best to support people in a way that they liked which enabled people to achieve the outcomes they desired. There were formal and informal opportunities to give feedback. The service had received no formal complaints. People’s feedback was sought through surveys which indicated people were happy with the care and support staff provided. Compliments had been received about the high standard of care. The registered manager advised they were going to reintroduce meetings for people and their families to better enable them to be able to feedback about their experiences. Staff were also able to share their views through staff meetings and surveys. We saw evidence that people’s experience was considered through messages shared during staff meetings. Areas of improvement were also highlighted to continuously achieve positive outcomes for people. For example, a staff member was asked to be a dignity champion for people.

Staff felt they supported people to have equity in experience and outcomes. Staff tailored their approach to people's care to ensure it was person-centered. Staff felt care people received had helped some individuals to maintain and in some cases improved independence. The registered manager gave various examples of how they and their staff had supported people to give them equity in experience and outcomes taking into consideration protected characteristics and regardless of physical or mental health conditions. The registered manager spoke about providing holistic joined up care including appropriate referrals to other professionals and ensured people were supported to achieve desired and positive outcomes.

People's and their relatives' views were sought about their experience at Tarrys Residential Home. One person told us, "I haven’t got anything to complain about.” A relative told us, “I have never needed to make a complaint or raise any concerns." Another relative said, “They’re really open here. Just ask a question and if I have a problem they come up with a solution."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.