- GP practice
The Croft Practice
Report from 10 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: Monday 5 February 2024 to 15 March 2024. The Croft Practice provides general medical services to approximately 12,500 patients from its main surgery in Eastergate, West Sussex, together with branch surgeries in Yapton and Walberton. We followed up on a breach of regulations related to good governance identified at our last inspection in September 2022.The assessment included a request for information from the practice, staff interviews using video conferencing and a staff survey. The assessment focused on the Well-Led key question and included 7 quality statements. During our assessment we found the following: The practice had a shared vision and strategy set out in its development plan for 2023/24 which set out its mission, vision, and values. Staff at all levels demonstrated an understanding of equality, diversity, and human rights. There was evidence that equality and diversity was actively promoted. There were arrangements for the availability, integrity and confidentiality of data, records, and data management systems. There was a positive listening culture that promoted trust and understanding between the practice and people using the service. However, whilst leaders had the capacity and capability to lead effectively, there were gaps in knowledge and experience in key areas. Recruitment to senior roles had not always been undertaken in line with our regulations and practice policies. Governance around significant events and complaints remained unclear. There was limited evidence to show that improvements had been made to the management of significant and complaints since our last inspection. Staff did not always feel that they could speak up and that their voice would be heard. Our concerns resulted in an ongoing breach related to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.