We carried out a review of the data available to us about Wolverhampton Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wolverhampton Road Surgery, you can give feedback on this service.
We carried out an unannounced inspection at Wolverhampton Road Surgery on 9 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as Good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Wolverhampton Road Surgery on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to data we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
This inspection included a site visit. The lead inspector spoke with staff on site.
Interviews were carried out with the practice manager and the operations manager.
We found that:
Details of our findings and the evidence supporting our ratings are set out in the evidence table.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection at Wolverhampton Road Surgery on 18 May 2016. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings were as follows:
The practice had an understanding of their performance and had undertaken clinical audits to identify areas for improvement.
The practice had reviewed the appointment system and introduced telephone clinics to increase the number and type of appointments available for patients.
The practice had good facilities and was well equipped to treat patients and meet their needs.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Ensure staff acting as chaperones understand their responsibilities, including where to stand during an examination.
Review system for logging prescriptions to ensure an appropriate audit trail is maintained.
Review the way in which patients who are carers are identified and recorded.
Chief Inspector of General Practice
The patients we spoke with were generally complimentary about the service. We were told that the staff were helpful, polite and respectful. Most patients told us they had a preference for which GP they saw. They told us that they received care, treatment and support that met their needs. One patient described a particular doctor as: "Very good". They said: "They always take time to explain'.
Staff must be appropriately supported, trained and supervised in delivering care and treatment to patients who used the service. All the staff we spoke with said they felt supported in their role. They told us that the training available to them was good and met their requirements. This included safeguard training (protecting vulnerable adults and children).
The provider had systems in place to assess and monitor the quality of the service it provided. Patients had been given the opportunity to comment on the quality of the service via a patient satisfaction survey. A complaints process was in place and was available to patients. The practice had a Patient Participation Group (PPG). PPGs are an effective way for patients and GP surgeries to work together to improve the service and to promote and improve the quality of the care.