Derwent Care Home

Updated 23 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Derwent care home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and six of their relatives or friends about their experience of the care provided. We spoke with 13 members of staff including the regional manager, the registered manager, the deputy manager, senior care workers, care workers, activities coordinators, the cook, domestic staff and the administrator.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures and audits were reviewed.

Updated 23 October 2019

About the service

Derwent Care Home is a residential care home providing accommodation and personal care for up to 45 people aged 65 and over. There were 44 people living here at the time of our inspection.

People’s experience of using this service and what we found

People and relatives told us the service was safe. People’s personal risks were well managed. The registered manager reviewed accidents and incidents to prevent re-occurrences. The registered manager and staff understood how to safeguard people. The provider had arrangements in place for the safe use of people’s medicines.

The provider carried out pre-employment checks to assess if staff were suitable to work in the service. Staff were supported using regular supervision meetings and training. There were enough staff on duty to meet people’s needs.

Staff assessed people’s needs before they started using the service. Professionals from other services were involved to meet people’s care needs. Kitchen staff were aware of people’s dietary requirements.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff approached people with kindness. They treated people with dignity and respect. They helped to maintain people’s independence.

The provider had a complaints procedure and people were aware of how to make a complaint.

The registered manager effectively monitored the quality of the home. People and their family members were involved in the service.

Rating at last inspection

The last rating for this service was good (published 24 October 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Derwent Care Home on our website at www.cqc.org.uk.