Archived: Kids Lincoln Office

Kids Lincoln Office provides personal care and support services to children and young people who live with physical and/or learning disabilities in their family homes. The service also provides support to enable people to participate in activities at home and within the local community.

Not everyone who uses the services provided by Kids Lincoln Office received personal care. CQC only inspect the part of the service where people receive personal care. This is in relation to help with tasks which focus care needs such as maintaining personal hygiene, support with medication and eating. Where they do provide personal care, we also consider any wider social care provided.

At the time of our inspection the service was providing support to 33 children and their families.

People’s experience of using this service and what we found

People were cared for by staff who understood how to safeguard them from the risk of harm. Risks to people's health, safety and welfare had been assessed and management plans were in place to minimise any identified risks.

The registered provider employed enough staff to make sure people's needs and wishes were met. Staff were recruited safely and trained to carry out their roles and responsibilities effectively.

Staff were consistent in meeting people’s health care and nutritional needs. Staff worked together, and with other professionals, in co-ordinating people's care.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice. Information was accessible to involve people in making decisions about their lives.

Staff had a good understanding of the needs of the people they cared for and treated people with kindness and their dignity and privacy was respected.

People and their relatives were involved in reviewing their care and making any necessary changes.

The service was consistently managed, and the registered provider had systems in place to monitor the quality of the service. Communication was effective and people and staff were listened to. Staff said they felt well-supported and were aware of their rights and their responsibility to share any concerns they had, including about the care they provided.

Processes were in place to manage and respond to complaints and concerns. There were opportunities for people, relatives and staff to give their views about the service.

The registered provider undertook a range of audits to check on the quality of care provided. Actions were taken, and improvements needed were made quickly when required.

Rating at last inspection

This service was registered with us on 1 October 2018 and this was our first inspection.

Why we inspected

This was a planned inspection based on the need to give a rating for the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk