We carried out a review of the data available to us about A.C.C.E.S.S 2016 Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about A.C.C.E.S.S 2016 Ltd, you can give feedback on this service.
A.C.C.E.S.S 2016 Ltd is a domiciliary care agency providing personal care to older and younger adults with a range of needs, including dementia. At the time of the inspection the service was supporting 16 people.
People’s experience of using this service and what we found
People felt safe when being supported by staff. People had their risks assessed and managed appropriately. People felt staff arrived mostly on time and were always informed if they were running late. People were supported to take their medicines safely.
People’s needs had been assessed prior to being supported to ensure the service could meet them. People were supported to lead healthier lives by staff who were appropriately trained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by friendly, kind and caring staff. People felt respected and treated with dignity. People were able to express their views and maintain their independence as much as possible.
People and their relatives were involved in care planning which ensured their views and preferences were included and the care they received was personalised. People’s complaints had been looked into promptly and thoroughly, with changes being made where necessary to improve the care provided.
People spoke positively about the management and running of the service. People and staff were actively engaged by the service. Good quality monitoring processes ensured care was delivered at a high standard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 09 September 2017). Since this rating was awarded the registered provider of the service has changed.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.