Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Longton Health Centre on 6th September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows
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There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
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Risks to patients were assessed and well managed.
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Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about the services provided and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to speak with a GP with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
We identified three areas of outstanding practice:
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The practice provided highly responsive support to patients with dementia and their families including seeking early identification, referral to the memory clinic for diagnosis, ensuring consent to share information, running events to help them understand the disease and undertaking advanced care plans to meet their wishes at the end of their life.Practice data indicated that referrals had doubled from 2014/15 to 2015/16 and diagnosis rates had done likewise.
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The Patient Participation Group (PPG) had supported a survey of young people and families and in response to the findings the practice had sought staff and PPG training from a local school about solvent misuse.
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An initiative had been put in place by the practice PPG to set up a car sharing scheme for patients who had mobility problems and had difficulty coming to the practice.
The areas where the provider should make improvements :
- Improve security of prescription pads by removing them from printers when they are not in use and monitoring the use of handwritten prescriptions.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice