23 September 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Park Health Centre on 23 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an approach to safety and a system in place for reporting and recording significant events however the practice should record and investigate more significant events to drive improvement.
- Risks to patients were assessed and managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
- Hold regular, minuted clinical meetings to include nursing staff.
- The practice should have an action plan in place to address issues around poor patient access to the practice by phone.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice