1 July 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Wetherby Health Centre on 1 July 2015. Overall the practice is rated as good.
Specifically, we rated the practice as good in providing safe, effective, caring, responsive and well-led services and care for all of the population groups it serves.
Our key findings were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Patients said they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Overall risks to patients were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Information about services and how to complain was available and easy to understand. Complaints were addressed in a timely manner and the practice endeavoured to resolve complaints to a satisfactory conclusion.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
However, there was an area of practice where the provider needs to make improvements. Specifically, the provider should:
- Ensure the room door is locked where emergency medicines are kept, as this is in a patient accessible area.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice