Our current view of the service
Updated
20 March 2024
Crabbs Cross Surgery is a GP practice providing primary medical services to the residents of Redditch in Worcestershire. The practice delivers services from one location. The practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities, diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder, or injury. They currently provide a service to 5500 patients. We carried out an announced assessment of 2 quality statements for effective and well-led. The practice was rated as requires improvement during their previous inspection (report published 18 October 2022).
People's experience of the service
Updated
20 March 2024
Feedback from patients was mainly positive. One person told us they had concerns about waiting times for an appointment, but this had improved because the system had changed. Others were positive about the practice and the care they received. They said referrals to other services such as the hospital were done in a timely manner and were followed up by the practice. All spoke positively about the leadership team and liked the fact the practice was small, so they received continuity of care.
Staff sent out regular surveys to patients within two weeks of someone having an appointment and they had seen an increase in positive responses since changes had been made to appointments and clinic times.
The practice had a small patient participation group who they consulted with when changes were being made. Plans were in place to increase the membership of this group going forward to ensure a wider view from the community was gathered.