2 February 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Buchanan Road surgery on 2 February 2016. Overall the practice is rated as good.
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Some patients reported they found it difficult to make an appointment with a named GP however, there was continuity of care, with urgent appointments available the same day.
- The practice had satisfactory facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice had made an attempt to gain feedback from staff and patients although this is work in progress.
- The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
- Incident reporting including guidance alerts should be shared more widely across the practice team to include administrative staff. f. Actions arising from an infection control audit should be completed. Blind cleats should be placed in the waiting room.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice