14 January 2014
During a routine inspection
During our inspection we spoke with the practice manager, two GP's (which included the provider), a practice nurse and two receptionists.
We spoke with five people using the service. All of the people spoke positively about their experiences of the practice. One person said 'It's a friendly, understanding, compassionate service.' Another told us 'I'm delighted with Doctor'. They always explain everything to me.' Another said 'It's almost like a new surgery, my first impressions are good' and 'the new reception staff are very pleasant.'
People we spoke with told us practice staff discussed their care and treatment options with them. We looked at the records of people using the service and saw people had been involved in discussions about their care and treatment. One person said 'They listen and involve me. Another person told us 'the doctor always explains everything to me and the nurse always tells me what she is going to do.'
The provider had procedures in place for staff to report any concerns they had about the welfare and wellbeing of people using the service.
People told us the environment was clean and tidy. We saw the practice was clean and well maintained.
We saw the practice had effective systems in place to regularly assess and monitor the quality of service people received. We found that patient's views were taken into account to improve the practice.