People we spoke with who use the service told us they were happy with the service and were 'never hurried' during appointments. One person had been attending the practice for many years, along with most of the other members of their family. Members of the patient participation group told us that they were able to raise concerns with the practice, and that the practice manager was good about responding. They also said the practice was receptive to making changes and improvements.We observed that despite being busy on the day of our inspection, reception staff were available to assist people in a timely manner, and were professional and polite. We found that when we sat in the reception area, we could not hear what was said as people checked in for their appointments. We also could not hear what was being said when reception staff were on the phone. A sign displayed in the reception area asked people to stand back from the counter when another person was speaking to the receptionist, to ensure they had privacy.
We found that there were appropriate infection control measures in use at the practice and that medicines were adequately managed. We also found that people were protected from the risk of abuse because procedures were in place at the practice for safeguarding children and vulnerable adults, and staff demonstrated that they were aware of these procedures.