- GP practice
Bay Medical Group
Report from 9 July 2024 assessment
Contents
Ratings
Our view of the service
Bay Medical Group is a large GP practice located in the Morecambe area of Lancashire. This is an area of high deprivation. Bay Medical Group has 5 sites, and patients are able to attend any site for their appointments. There are just under 55,000 patients, and there are 19 GP partners. At our last inspection the practice was rated requires improvement overall, with 2 breaches in regulations relating to governance and recruitment procedures. At this assessment, we have rated the practice requires improvement overall. We saw improvements had been made following the previous inspection, but further improvements were required. We found 2 breaches of regulation relating to safe care and treatment and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Most people were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were usually satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers were receptive to feedback, and they felt listened to.