8 July 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Moorcroft Surgery on 8 July 2015. Overall the practice is rated as good.
Specifically we rated the practice as good in providing safe, effective, caring, responsive and well-led services. It was also good for providing services for all of the population groups.
Our key findings were as follows:
- Patients said they found it easy to make an appointment with a preferred GP, there was continuity of care and urgent appointments were available the same day.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients told us they were treated with kindness, warmth, compassion and respect by staff. Staff ensured there was sufficient time to explain the care and treatment they were providing in a way patients understood.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
- Risks to patients were assessed and managed.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded and addressed
However, there were areas of practice where the provider needs to make improvements.
Importantly, the provider must:
- Ensure infection prevention and control, recruitment and selection and the incident reporting policies and procedures include and reflect current practice.
- Ensure a record is kept of blank prescriptions held within the practice.
- Ensure all staff have an up to date DBS check.
- Ensure all equipment, such as syringes, sterets and needles are within there expiry date.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice