- GP practice
Severn Surgery
Report from 9 February 2024 assessment
Contents
Ratings
Our view of the service
Severn Surgery is a GP practice which provides a range of primary medical services from its location in Leicestershire. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out our on-site assessment on 25 April 2024, and our off-site assessment activity started on 19 April 2024 and ended on 1 May 2024. We looked at all quality statements under safe, effective and well-led. During our assessment we found effective systems and processes in place to ensure safe care and treatment was provided to the practice population. Although we found there was a good compliment of staff at the practice to meet patients needs the management team were not able to assure themselves the training needs of the staff had always been met, the practice were responsive on inspection and assurances were obtained during the assessment period.
People's experience of this service
The GP patient survey data for 2023 regarding access were below or in line with the England average for the questions relating to access. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. The service engaged with the patients through the Patient Participation Group (PPG) and used internal surveys to involve their patient population; encouraging the sharing of their experience of the care and treatment received. Feedback from people, relatives and professionals who worked closely with the service was mainly positive. People told us that they felt involved in decisions about their care and treatment, the staff were professional and knowledgeable. Patients experience on accessing the practice was mixed but once accessed the patients were happy with the level of care they received.