Updated 14 March 2024
Liscard Group Practice is an NHS GP practice which provides primary medical care services to patients in an area of Merseyside. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive, at the practice on 7 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet patient demand and to better understand the experiences of people who use these services and of providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement Equity of Access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Overall, Liscard Group Practice is rated as good and the key question Responsive continues to be rated as good. We found that the practice organised services to meet patients’ needs, and that patients are given support to overcome barriers to ensure equal access. The practice understood the challenges to access and used feedback and other data/information to monitor and improve access.