The Care Quality Commission
  • Doctor
  • GP practice

Five Oaks Family Practice

Overall: Outstanding read more about inspection ratings

47 Graham Street, Beswick, Manchester, Greater Manchester, M11 3BB (0161) 223 4211

Provided and run by:
Five Oaks Family Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Five Oaks Family Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Five Oaks Family Practice, you can give feedback on this service.

17 July 2019

During an annual regulatory review

We reviewed the information available to us about Five Oaks Family Practice on 17 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

5 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Five Oaks Family Practice on 5 April 2016. Overall the practice is rated as outstanding.

Our key findings across all the areas we inspected were as follows:

  • The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example, initiating and leading the scheme which provides a seven day service in Manchester to patients.
  • All staff fully understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised and transparent. With strong and visible clinical and managerial leadership and governance arrangements.
  • The practice had a clear vision which had quality and safety as its top priority with good facilities and was well equipped to treat patients and meet their needs such as, ensuring the practice was meeting Disability Discrimination Act (DDA) standards.
  • The practice engaged effectively with local community groups and charities to improve community services and patient access, working with local groups around long term conditions and community wider issues. Feedback from patients about their care was consistently positive with many examples of the practice’s caring nature.

We saw one of outstanding practice, showing innovation and leading on the new initiatives for the local community and patients:

  • The practice had identified that a large number of their patients suffered with long term conditions. In view of this they formed a partnership with the Expert Patients Group based at Manchester University. The Expert Patients Programme supports people with long-term conditions to regain as much control over their physical and emotional well-being as possible. The Practice facilitated this programme to run on their premises for ease of access for their patients. An example of the success of this programme was that the practice identified a cost saving in just one patient between 2012-2015 of £850,000 whilst reducing the attendance to the Accident and Emergency department and GP emergency appointments from 27 down to five (over 14 weeks).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice