Dr NR Pulman's Practice

Updated 4 November 2021

Dr NR Pulman’s practice is located in Coalville at:

Long Lane Surgery,

Beacon House,

Long Lane Surgery,

Coalville,

Leicestershire,

LE67 4DR.

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury and surgical procedures.

The practice is situated within the Leicester and Leicestershire Clinical Commissioning Group (CCG) and delivers General Medical Services (GMS) to a patient population of about 13,600. This is part of a contract held with NHS England.

The practice is part of a wider network of GP practices known as North West Leicestershire Hub 2 which is a group of four practices within the area.

Information published by Public Health England shows that deprivation within the practice population group is in the third highest decile (seven of 10). The higher the decile, the less deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 97.4% White, 1.4% Asian, 1.1% Mixed.

The age distribution of the practice population closely mirrors the local and national averages however the practice supports slightly more patients aged aged 45-60 years old compared to local and national averages. There are more male patients registered at the practice compared to females.

There is a team of seven GPs who provide cover at the practice. The practice has a team of five advanced nurse practitioners, one practice nurse and one healthcare assistant. The GPs are supported at the practice by a team of reception and administration staff. The practice manager and assistant practice manager provide managerial oversight.

Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were telephone consultations. If the GP needs to see a patient face-to-face then the patient is offered an appointment.

Out of hours services are provided by DHU where patients are asked to contact NHS 111.

Updated 4 November 2021

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Pulman’s Practice on 10 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they appreciated being able to speak with a clinician and if needed be seen on an urgent basis.
• During the previous 6 months the practice had merged with two other GP practices from the area and was in the process of building an extension which would ensure improved facilities were available to treat patients and meet their needs in the future.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice