1 December 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Yannamani’s and Dr John’s Surgery on 1 December 2015. Overall the practice is rated as Requires Improvement.
Our key findings were as follows:
- Risks to patients were assessed and monitored although resultant outcomes were not always implemented.
- Patients’ needs were assessed and care was planned. A patient recall system was in place and all unplanned admissions were reviewed.
- Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with dignity and respect and found the receptionists helpful.
- Patients told us they were happy with the appointment system and urgent appointments were available the same day and normally given when requested.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
Importantly, the provider must:
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Maximise the functionality of the computer system in order that the practice can run clinical searches, provide assurance around patient recall systems, consistently code patient groups and produce accurate performance data.
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Ensure that clinical audits in relation to patients’ care and treatment complete two cycles to demonstrate improvements in the safety and quality of services provided.
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Operate a system to seek and review patient feedback on the services provided.
In addition the provider should:
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Update the practice business continuity plan to ensure it contains up to date information.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice