Kingsbury Court Surgery

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Kingsbury Court Surgery is an NHS GP practice which provides primary care services to patients in Bedfordshire. We carried out an announced assessment of one quality statement, equity of access, on 21 March 2024. Overall the practice is rated as good, with all key questions rated as good. We carried out the assessment as part of our work to understand how practices are working to try to meet demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

People's experience of this service

Feedback from patients via the National GP patient survey showed satisfaction in line with local and national averages (although access via telephone was slightly lower than the national average). Feedback directly from patients was positive about access to services and the care received. Other sources of feedback, including that shared directly with CQC and via the NHS website was mixed. The practice had responded to negative feedback and taken action to address patients’ concerns.