The Care Quality Commission
  • Doctor
  • GP practice

Archived: Griffins Brook Medical Centre

119 Griffins Brook Lane, Bournville, Birmingham, West Midlands, B30 1QN (0121) 476 2441

Provided and run by:
Griffins Brook Medical Centre

Important: The provider of this service changed. See new profile

All Inspections

6 March 2014

During a routine inspection

On the day of the inspection we spoke with one member of the reception staff, the practice manager two GPs and a practice nurse. We also spoke with five patients about their experience. We also spoke with the co-chair of the Patient Participation Group (PPG) who had come in specifically to speak to us.

Treatment was generally planned and delivered in a way that met patients' needs. Patients we spoke with told us they were happy with the level of care they had received. One patient we spoke with said; 'Overall, it's a very good surgery.' Another patient said; 'Always positive, I would have changed surgeries if I didn't like it.'

Staff had received training in safeguarding to protect vulnerable adults and children. Appropriate guidance was available for staff to follow if abuse was suspected.

Staff we spoke with told is they were supported to deliver care to an appropriate standard.

The provider had systems in place for monitoring the quality of service provision.