Background to this inspection
Updated
21 June 2018
Bollington Medical Centre is operated by the provider Bollington Medical Centre. The practice is situated at Bollington Medical Centre, The Waterhouse, Wellington Road, Bollington, Cheshire SK10 5JH and the website is .
The provider is registered to provide the following regulated activities; treatment of disease, disorder or injury, surgical procedures, diagnostic and screening procedures, and maternity and midwifery services.
The practice provides a range of primary medical services including examinations, investigations and treatments and a number of clinics such as, clinics for patients with diabetes, asthma and hypertension.
The practice is responsible for providing primary care services to approximately 11082 patients. The practice is based in an area with lower levels of economic deprivation when compared to other practices nationally. The practice is part of Eastern Cheshire Clinical Commissioning Group (CCG).
The staff team includes eight general practitioners four of which are partners and four salaried GPs. There are five practice nurses, three health practitioners and two healthcare assistants, two managers and administration and reception staff. Four GPs are female, four GPs are male and the nursing team are female.
Bollington Medical Centre is open at the following times:
Monday - 8am to 6.30pm
Tuesday – 7.30am to 9pm
Wednesday - 7.30am to 6.30pm
Thursday – 8am to 6.30pm
Friday - 7.30am to 6.30pm
The practice provides telephone consultations, pre-bookable consultations, on the day appointments, urgent consultations and home visits. The practice treats patients of all ages and provides a range of primary medical services.
Outside of practice opening hours patients can access the out of hours GP provider by calling the NHS 111 service.
The practice is a training and research practice.
Updated
21 June 2018
This practice is rated as Good overall. (Previous inspection March 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Bollington Medical Centre on 19 April 2018 this inspection was carried out as part of our inspection programme.
At this inspection we found:
- The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- Patients commented positively on the care received by the practice.
- Staff reported there was high staff morale and low turnover of staff.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Carry out more detailed risk assessments with regard to the decision by the practice not to carry out Disclosure and Barring Service (DBS) checks on non-clinical staff to ensure the reason for the decision is clearly documented.
- Continue to monitor the newly implemented system with regard to the management of safeguarding information requests; and the recording and actioning of information with regard to children’s attendance at A&E, walk-in centres and those children who were not brought to attend secondary care appointments to support effective safety netting for this group of patients.
- Effectively monitor the skill mix of the clinical staff to ensure when an absence occurs, appropriate and specialist cover can be accessed in a timely manner to reduce the impact on patients’ care and treatment.
- The storage of patients’ paper records should be reviewed to ensure they are protected against environmental factors such as fire and water.
- The systems and processes that govern non clinical activity should be reviewed to ensure they are effective.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice