Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Grove Road Practice on 13 October 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for The Grove Road Practice on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 11 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations 9(1) Person-centred care, 12(1) and 12(2) Safe care and treatment, and 18(2) Staffing of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014 that we identified in our previous inspection on 13 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
- Risks to patients were assessed and well managed.
- All staff had received training relevant to their role.
- The practice sent response letters for all patients who had made a complaint with all the relevant information.
- The practice undertook regular governance meetings for non-clinical staff.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- Review practice procedures to ensure that the outcomes for patients with long term conditions are improved especially for patients with diabetes.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice