The Care Quality Commission
  • Doctor
  • GP practice

Staines Health Group

Overall: Good read more about inspection ratings

Staines Health Centre, Knowle Green, Staines, Middlesex, TW18 1XD (01784) 465229

Provided and run by:
Staines Health Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Staines Health Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Staines Health Group, you can give feedback on this service.

2 August 2019

During an annual regulatory review

We reviewed the information available to us about Staines Health Group on 2 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

19 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Staines Health Group on 19 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw areas of outstanding practice:

  • The practice had developed a large number of practice specific custom templates for their clinical system based on best practice guidelines that were frequently updated. The practice was able to demonstrate positive patient impact and clinical improvement through the extensive use of these templates.

  • The work that the practice had done on identification of pre-diabetes was shared with other local practices and this resulted in a locally commissioned service Pre-Diabetes Identification being offered.

The areas where the provider should make improvement are:

  • Continue to pro-actively identify carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice