Patients told us they were very satisfied with the service provided by the practice. Comments made included:'The service is excellent from the doctors, nurses, and receptionists. All are first class',
'Excellent, I am really satisfied with the service this centre supplies',
'It's excellent, the whole culture is one of very supportive, very accommodating and supportive',
We found that there were suitable systems in place to gain consent from the patients. Staff who obtained consent were experienced and knowledgeable in their field of expertise and were able to describe the consent process for both formal and informal consent. Staff demonstrated knowledge and understanding of safeguarding of vulnerable adults and children.
We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were fully documented and reviewed and patients were fully informed and involved in their care or treatment.
Staff were trained and appraised appropriately and there was monitoring of training and development needs. Staff told us they were well supported by the manager and provider.
We found the provider had effective systems in place for monitoring the quality of services with an embedded culture of clinical governance evident. (Clinical governance is a systematic approach to maintaining and improving the quality of patient care and safeguarding high standards of care within a healthcare system)