We saw steps had been taken to encourage patient feedback as the practice had conducted patient surveys and had a comments box available in the reception area.During the inspection we were able to speak with eight people who used the service who were happy with the care they received. Comments included:
'I've been here 10 years. It's champion.'
'I've never had a problem either getting an appointment or with the doctors. The nurse is really good. She explains everything.'
There was a nominated safeguarding lead within the practice. Staff were able to outline the different types of abuse people may be at risk of and explain what signs they would look for to indicate a child or vulnerable adult was suffering from abuse. Staff had received safeguarding children training and were in the process of completing training which focused on vulnerable adults.
The practice had a recruitment policy in place. However, when we reviewed this we saw it was unclear how many references would be obtained prior to confirmation of employment. One of the staff files we looked at did not demonstrate the recruitment policy had been followed.
We saw there was information available for staff and people who use the service and this made reference to the NHS Complaint Procedure 2009.