Sharrow Lane Medical Centre - Care Quality Commission

Background to this inspection

Updated 10 April 2017

Sharrow Lane Medical Centre is situated at 129 Sharrow Lane, Sheffield S11 8AN. The practice provides services for 3,900 patients under the terms of the NHS General Medical Services contract. The practice catchment area is classed as within the group of the fourth more deprived areas in England. The age profile of the practice population is similar to other GP practices in the Sheffield Clinical Commissioning Group (CCG) area. The practice has one lead GP (male), one salaried GP (female), one regular locum GP (male), two advanced nurse practitioners (female), and a phlebotomist (female). They are supported by a team of practice management staff and an administration team.

The practice is open between 8am and 6.30pm on Monday, Tuesday, Wednesday and Friday and closed on Thursday afternoons. Appointments with staff are available at various times throughout the day. Extended hours are offered on Monday evenings until 8.30pm. Patients requesting same day appointments are triaged over the telephone by the lead GP and offered a face to face appointment if required. When the practice is closed calls were answered by the out-of-hours service which is accessed via the surgery telephone number or by calling the NHS 111 service.

Overall inspection

Good

Updated 10 April 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Sharrow Lane Medical Centre on 6 July 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the 6 July 2016 inspection can be found by selecting the ‘all reports’ link for Sharrow Lane Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on Wednesday 15 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 6 July 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

The practice had improved their practice governance and the management of quality and performance. For example, we saw a practice development plan for the management of diabetes and a range of clinical and non-clinical audits had been carried out.
We saw evidence of regular practice meetings which identified that significant event reporting was taking place across the practice team to drive quality improvement.
We saw an evidence table which identified that all staff had received an appraisal.
The practice had reviewed and updated their policy and documentation to support the complaints process.
There had been practice development for staff in relation to information technology and read coding.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice