Background to this inspection
Updated
13 July 2018
The Perranporth Surgery is situated on the North Coast in Cornwall. The practice provides a general medical service to 7,450 patients. The practices population is in the sixth decile for deprivation. The lower the decile the more deprived an area is compared to the national average. The practice population ethnic profile is predominantly White British. There is a practice age distribution of male and female patients’ broadly equivalent to national average figures. The average male life expectancy for the practice area is 79 years which is the same as the national average of 79 years; female life expectancy is 83 years which is also the same as the national average of 83 years.
There is a team of two GP partners, one female and one male and five salaried GPs. The team are supported by a practice manager, an assistant practice manager, two practice nurses, a specialist paramedic and two healthcare assistants and additional administration staff.
The practice has dispensing facilities for patients who lived more than a mile away from a dispensing chemist. The dispensary is open during surgery times.
Patients using the practice also have access to community nurses, mental health teams and health visitors and other health care professionals who visit the practice on a regular basis.
The practice is open between 8am – 12.30pm then 1:30pm - 6:30 pm Monday to Friday. Extended hours are offered on a Wednesday evening until 8:10pm. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.
Outside of these times patients are directed to contact the out of hour’s service by using the NHS 111 number.
The practice has a General Medical Services (GMS) contract with NHS England.
The Perranporth Surgery provides regulated activities from Perranporth Surgery, Beach Road,
Perranporth, Cornwall TR6 0PS.
Updated
13 July 2018
This practice is rated as Good overall. (Previous inspection 18 March 2015– rated as Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Perranporth Surgery on 12 June 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw areas of outstanding practice:
- The practice was instrumental in assisting with the development of a charitable organisation that helped new mothers suffering with peri natal depression. The aim of this charity was to increase awareness of postnatal depression, provide help and support for sufferers and give people the information and direction to gain the help necessary, when it is most needed. There is now a local service, run by a psychiatrist with a special interest in the field and two expert mental health nurses. The organisation also sponsors educational events on this subject within Cornwall.
- The Patient Participation Group (PPG) were active in promoting health and wellbeing initiatives in Perranporth and surrounding villages. They had organised a community event to demonstrate and signpost patients to organised activities.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice