Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Hollies Surgery, on 13 April 2016. The overall rating for the practice was ‘Good’. The practice were found to be requiring improvement in one area, covered by the key question of ‘Safe’ The full comprehensive report on the April 2016 inspection can be found by selecting the ‘all reports’ link for The Hollies on our website at www.cqc.org.uk.
This inspection was an announced focused follow-up inspection carried out on 1 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 13 April 2016. This report covers our findings in relation to those requirements.
Overall the practice is now rated as Good
Our key findings were as follows:
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All significant events are formally reported, recorded, investigated and findings shared with all staff, including clinicians who may not be working at the practice any more, but who were working at the practice at the time of an incident.
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Formal patient specific directions are now in place. These cover medicines administered by nurses and health care assistants, that are not covered by patient group directions, for example, Vitamin B injections.
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A system for dealing with information requests from multi-agency safeguarding hubs and child protection teams has been put in place. We saw that staff were aware of this system and how it should be used by the practice.
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Staff recruitment checks were in place and copies of these checks were held by the practice.
In addition the provider should:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice