The Headland Medical Centre

Updated 2 July 2018

The Headland Medical Centre is situated on the headland in Hartlepool, Grove Street. Hartlepool, TS23 0NZ. It is owned and operated by The Headland Medical Centre (www. headlandmedicalcentre.co.uk). It is a purpose built health centre and provides a full range of primary medical services.

It is a purpose built health centre and provides a full range of primary medical services.

The Headland Medical Centre has a patient list of 5,452 patients.

The practice have a contract to provide General Medical Service (GMS) with Hartlepool and Stockton CCG. They also provided minor surgery to the population of Hartlepool and Stockton CCG and a vasectomy service to Durham, Darlington, Easington and Sedgefield CCG.

Information published by Public Health England shows the practice scores two on the deprivation measurement score; the score goes from one to ten, with one being the most deprived. People living in more deprived areas tend to have greater needs for health services. The practice has a predominately British White population, with a younger patient group. Male and female life expectancy is below the national average.

There are two GPS who are partners of the practice. One of which is male and one of which is female. There are three practice nurses. The practice is supported by a practice manager, accounts manager and range of administration/reception staff.

The practice is open between 8am and 6pm Monday to Friday.  Walk-in appointments are from 9am to 11am and 2pm to 4pm daily. Extended hours are offered on a Monday between 6:30pm and 9pm. In addition to pre-bookable appointments that could be booked up to six weeks in advance; urgent appointments are also available for people that need them. Patients requiring a GP outside of normal working hours are advised to contact the GP out of hours’ service provided via the NHS 111 service.

Updated 2 July 2018

This practice is rated as Good overall. (Previous inspection 24 November 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Headland Medical Centre on 25 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• The practice was open and transparent, and had systems in place to adhere to the Duty of Candour.
• The practice displayed a strong commitment to multidisciplinary working and could evidence how this positively impacted on individual patient care.
• Discussion with staff and feedback from patients showed that staff were highly motivated to deliver care that was respectful, kind and caring.
• The practice organised and delivered their services to meet the needs of their patient population. They were proactive in understanding the needs of the different patient groups.

The areas where the provider should make improvements are:

• Review and update the fire risk assessment.
• Improve the oversight of the registered nurses in the management of long term conditions.
• Review and amend the system for the ongoing management of high risk drugs.
• Continue to monitor and review the management of sepsis at the practice

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 2 July 2018

Updated 2 July 2018

Updated 2 July 2018

Updated 2 July 2018

Updated 2 July 2018

Updated 2 July 2018