We carried out this announced inspection because at the time of registration the provider had told us that they were not compliant in some outcome areas.We saw that the practice had processes in place to ensure consent was obtained and documented when required, however some further work was required to ensure that all clinicians were aware of how to document this on the clinical system.
We spoke with two patients who were happy with the service they received from the practice. Comments included:
'Dr Raut was really good. He got him [son] to open his mouth and lift up his shirt'.
'It's a really nice practice. I cannot say anything bad about him [Dr Raut].'
'I wouldn't change practice. I've been there 40 odd years and was with Senior Dr Raut.'
We saw that the practice were up to date with infection control policies and procedures and following a tour around the clinical areas we found these to be clean and well maintained.