We carried out a review of the data available to us about Springfields Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springfields Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Springfield Medical Centre on 20 January 2016. Overall the practice is rated as outstanding.
Our key findings across all the areas we inspected were as follows:
Staff assessed patient’s needs and delivered care in line with current evidence based guidance.
Staff were well supported in their roles and were kept up to date with training and professional development. They had the skills, knowledge and experience to deliver effective care and treatment.
Systems were in place to deal with emergencies and all staff were trained in basic life support.
There were systems in place to reduce risks to patient safety. For example, infection control practices were good and there were regular checks on the environment and on equipment used.
Patients said they were treated with compassion, dignity and respect.
Patients felt informed about their health conditions and the treatment options available to them.
The practice was proactive in identifying and supporting patients to prevent common health conditions.
Patients found it easy to make an appointment and there was good continuity of care.
The practice provided a range of enhanced services to meet the needs of the local population.
The practice had good facilities, including disabled access. It was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff understood their roles and responsibilities.
Information about the services provided and other local support services were made readily available to patients.
The practice sought patient views about the service and acted upon their feedback.
Engagement with the Patient Participation Group (PPG) was very strong and the PPG had been involved in an extensive list of activities.
Complaints were investigated and responded to appropriately.
Significant events were investigated and action was taken as a result of the learning.
The practice made good use of audits and the results of these were used to improve outcomes for patients.
The GPs were knowledgeable of and incorporated local and national objectives and strategies into their work.
Areas where the provider should make improvement:
The practice should look to improve how they share the learning from significant events and should consider auditing their practices to prevent any re-occurrence of events.
Areas of outstanding practice:
One of the GP partners had a lead role for cancer within the CCG and this had resulted in greater awareness of the early signs and symptoms of cancer amongst staff at the practice and had been instrumental in the practice's high rate of cancer referrals and in them hosting a range of cancer awareness events.
GPs were highly commended by patients for their caring and compassionate attitude towards them. The practice provided a flexible and patient centred approach. For example, the GPs provided patients who were receiving end of life care at home, their carers and relevant health professionals, with direct contact numbers so that they could be contacted for advice and support 24 hours per day 7 days per week.
One of the GPs had received two awards from the Clinical Commissioning Group in 2015 in recognition of their contribution to healthcare within the locality and to innovation in practice.
A member of staff was designated as a ‘patient co-ordinator’. Their role was to act as a point of contact for advice and support and to assist patients in navigating services.
Chief Inspector of General Practice