This practice is rated as Good overall (Previous rating October 2015 Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Kearsley Medical Centre on 6 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- The practice should develop a formal process to carry out an infection control audit and ensure checks delegated to staff are carried out and documented, for example testing of the fire alarm.
- Review the system in place for monitoring the changes to patient’s medicines have been accurately processed by the pharmacy technician. Although a system was in place this could be more robust with additional checks to ensure the changes made were as instructed.
- The practice should have a clear pathway for clinical oversight of those patients automatically exception reported in QoF.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice