11 October 2018
During a routine inspection
People continued to receive an excellent, caring and compassionate support from kind and committed staff. The extremely caring nature of the service was sustained as a result of the well-established provider and the fact this is their family run business set up 27 years ago. The management led by example and successfully created a stable, loyal and reliable team.
People’s continued to be extremely complimentary about the support they had and about meaningful relationships they were able to form with the staff. People referred to staff as ‘friends’ and staff referred to working together ‘like a family’.
Staff continued to exceed in recognising what was important to people and ensured individually tailored approach that met people’s personal needs, wishes and choices was delivered. There was evidence the staff often went ‘the extra mile’ to meet people’s needs.
The staff discussed with people and helped people explore their needs and preferences in relation to support received and all people told us they were a driving force behind any decisions about their care. Staff excelled at respecting people’s privacy and dignity. People were supported to be as independent as possible, which was in line with their goals and outcomes that stated people wished to remain at their own homes for as long as possible.
All people and relatives, without an exception said they would definitely recommend this service to family and friends.
The provider ensured people received safe care and treatment. People complimented the continuity of care provided by regular, skilled and competent staff which contributed to building meaningful relationships. People continued to receive their medicines safely and as prescribed. Risks to people’s well-being and safety were assessed, recorded and updated when people’s circumstances changed. The registered manager ensured any lessons learnt were reflected on to improve the service further.
People received personalised approach that met their needs and the service remained flexible to people’s changing needs. People’s rights to make own decisions were respected. People remained well supported to maintain good diet and access health services if needed.
The service remained well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement. People, staff and relatives were involved and listened to. The service worked well in partnership with other agencies, social and health professionals and external organisations.
More information is in Detailed Findings below.
Rating at last inspection:
Good (report published 21 April 2016).
About the service:
Risborough Carers Ltd are a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported 84 people of which 57 received personal care as the regulated activity.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.