The Care Quality Commission
  • Services in your home
  • Homecare service

Abbeycare and Nursing

Overall: Requires improvement read more about inspection ratings

The Courthouse 2-6, Town End Road, Ecclesfield, Sheffield, S35 9YY (0114) 284 4868

Provided and run by:
Abbey Care and Nursing @Home Limited

Important: The provider of this service has requested a review of one or more of the ratings.

All Inspections

During an assessment under our new approach

Date of assessment 31 July to 28 August 2024.Abbeycare and Nursing is a service providing care and support to people through supported living and domiciliary care provision. We assessed 19 quality statements from the safe, effective, caring, responsive, and well-led key questions and found areas of good practice and areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. This assessment did not cover all parts of our Single Assessment Framework. We visited the service on 31 July and 7 August 2024. We reviewed records offsite and spoke with staff, managers, people, relatives, and healthcare professionals between 31 July to 28 August 2024. The assessment was prompted by a review of information we held about the service. The provider had failed to robustly assess the risks relating to the health safety and welfare of people. Risk assessments were not completed in accordance with the Mental Capacity Act 2005. This placed people at risk of harm. This was a breach of regulation 12 (Safe Care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found there was a lack of systems and effective oversight in place to monitor the quality of the care provided, as they did not identify the issues found during the site visit. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act (Regulated Activities) Regulations 2014. You can find more detail about our findings in the report below. We have asked the provider for an action plan in response to the concerns found at the assessment.

19 August 2019

During a routine inspection

About the service:

Abbeycare and Nursing is a service providing care and support to people through supported living and domiciliary care provision. The service is registered to provide personal and nursing care. Not everyone who used the service received personal care, nobody was receiving nursing care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing support to 52 people.

People’s experience of using this service and what we found:

People said they felt safe using the service. Staff understood how to keep people in their care safe from harm. Where risks to individuals had been identified measures had been put in place to reduce or eliminate those risks. Safe systems were in place to ensure people got their medicines at the right times. Staff had been recruited safely and there were enough staff to provide people with timely care and support.

Staff received appropriate training and support. Staff provided people with support to meet their nutrition, hydration and health care needs. People’s care needs were assessed before a service was offered, to make sure staff would be able to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from staff who were kind and caring. People were involved in making decisions about their care and were treated with dignity and respect. People were encouraged to be independent and their equality and diversity needs were respected.

People’s care needs were clearly identified in their care plans. Care plans were developed to make sure staff knew what they needed to do to meet those needs. A complaints procedure was in place and people said they would speak to the registered manager if they had any concerns.

People were supported by a team of staff who were happy in their jobs and well-supported by their manager. The registered manager completed a range of regular checks on the quality and safety of the service. People told us they would recommend the service to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was good (published 16 December 2016). Since this rating was awarded the registered provider of the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.