Background to this inspection
Updated
17 August 2017
The Red Practice (previously known as Dr Sillick and Partners) is a practice offering general medical services to the population of Walton on Thames and surrounding areas in Surrey. There are approximately 9200 registered patients.
The practice population has a slightly higher number of patients between 35 and 54 years of age than the national and local CCG average. The practice population also shows a lower number of patients between the age of 20 and 34 years than the national and local CCG average. There are a higher number of patients with a longstanding health condition (56%) than the CCG average of 50% however they are in line with the national average of 54%. The percentage of registered patients suffering deprivation (affecting both adults and children) is low with an index score of 11, similar to the CCG average of 10.7 but much lower than the average for England of 21.8.
At the time of the inspection the Red
Practice was run by
three partner GPs (two female and one male).
The practice was also supported by two salaried GPs (both female), three
practice nurses, a treatment room nurse, one
health
care assistant, a phlebotomist and a team of administrative and reception staff
and a practice manager.
The premises are owned by a third party organisation who are responsible for the maintenance of the building. The building is shared with two other GP practices and a number of other health services.
The practice runs a number of services for its patients including asthma clinics, diabetes clinics, coronary heart disease clinics, minor surgery, child immunisation clinics, new patient checks and travel vaccines and advice.
Services are provided from one location:
-
The Red Practice, The Health Centre, Walton On Thames, Surrey, KT12 3LB
The practice was open between 8.30am and 6.30pm Monday to Friday. Arrangements were in place with the out of hours provider between 8am and 8.30am. Extended hours appointments were offered on Wednesday mornings between 7.30am and 8am, Tuesday evenings (3 per month) 6.30pm to 7.30pm for GPs and until 8pm for nurses, Friday morning (1 per month) between 7.30am and 8am and Saturday morning (one per month) between 8am and 10am.
During the times when the practice is closed arrangements are in place for patients to access care from Care UK which is an Out of Hours provider.
Updated
17 August 2017
Letter from the Chief Inspector of General Practice
When we visited The Red Practice on 9 August 2016,
to carry out a comprehensive inspection, we rated them as requires improvement overall.
We rated them as good for the provision
of caring and well-led services, and requires improvement for the provision of
safe, effective and responsive services.
Following this inspection we told the practice they must:
-
Ensure infection control
measures, including cleaning systems are maintained and the infection control action
plan is fully implemented.
-
Ensure that all staff have received the
training, as required in order to undertake their role.
-
Ensure that recruitment records are complete
and include proof of identity.
-
Ensure all staff who have unsupervised access
to patients have been subject to a
Disclosure and Barring Service (DBS) check.
-
Review the appraisal system in order to
ensure all staff have had an appraisal and the records of these are maintained
on file.
-
Review and take steps to improve patient
telephone access to the service.
This inspection was an announced focused follow
up inspection carried out on 28 July 2017. Its purpose was to confirm that the
practice had carried out their action plan to meet the legal requirements in
relation to the breaches in regulations that we identified at our previous
inspection. This report covers our findings in relation to those requirements.
This report should be read in conjunction with the full report of our
inspection on 9 August 2016, which can be found on our website at
www.cqc.org.uk
.
Please note that since our last inspection the practice has changed their
name to The Red Practice. Previously the practice was called Dr Sillick and
Partners.
The practice is now rated as good for the
provision of safe, effective and responsive services. Overall the practice is
now rated as good.
Our key findings were as follows:
-
All staff who had unsupervised access to patients had been subject to a
DBS check.
-
The practice was concerned about the standard
of the cleaning service that was being provided by the building owners. We saw
evidence the practice had taken appropriate steps to resolve the issue.
-
Clinical staff told us they always checked treatment
rooms prior to using them and ensured the rooms were fit for purpose.
-
All staff had undertaken the essential training required in
order to undertake their duties in line with their role and responsibilities.
-
The recruitment records of staff that had
beenrecruited since our last inspection were complete and included proof of
identity. The practice had reviewed the
records of all other staff and ensured they had proof of individuals identity
on file.
-
All staff had, had an appraisal within the
last 12 months and records of these were
maintained on file.
-
The practice had recruited an additional
receptionist whose main role was answering and responding to telephone calls.
-
We saw data which showed patient feedback
regarding getting access to the service had improved. For example, 70% of patients described their
experience of making an appointment as good compared with the clinical
commissioning group average of 70% and the national average of 73%. This was a
significant improvement from the previous year’s survey when this area scored
59%.
However, there were areas of practice where
the provider should make improvements. The provider should:
-
Continue to take action to resolve their
concerns about the cleaning service they receive and ensure an adequate
standard is maintained on a day by day basis.
-
Continue to monitor, review and take steps to
improve patient telephone access to the service.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
17 August 2017
The
provider had taken action to resolve the concerns for safe, effective and responsive
services identified at our inspection on 9 August 2016 which applied to
everyone using this practice, including this population group. The population
group ratings have been updated to reflect this.
Families, children and young people
Updated
17 August 2017
The
provider had taken action to resolve the concerns for safe, effective and responsive
services identified at our inspection on 9 August 2016 which applied to
everyone using this practice, including this population group. The population
group ratings have been updated to reflect this.
Updated
17 August 2017
The
provider had taken action to resolve the concerns for safe, effective and responsive
services identified at our inspection on 9 August 2016 which applied to
everyone using this practice, including this population group. The population
group ratings have been updated to reflect this.
Working age people (including those recently retired and students)
Updated
17 August 2017
The
provider had taken action to resolve the concerns for safe, effective and responsive
services identified at our inspection on 9 August 2016 which applied to
everyone using this practice, including this population group. The population
group ratings have been updated to reflect this.
People experiencing poor mental health (including people with dementia)
Updated
17 August 2017
The
provider had taken action to resolve the concerns for safe, effective and responsive
services identified at our inspection on 9 August 2016 which applied to
everyone using this practice, including this population group. The population
group ratings have been updated to reflect this.
People whose circumstances may make them vulnerable
Updated
17 August 2017
The
provider had taken action to resolve the concerns for safe, effective and responsive
services identified at our inspection on 9 August 2016 which applied to
everyone using this practice, including this population group. The population
group ratings have been updated to reflect this.