Archived: Dr K Dhillon

Updated 1 June 2018

Dr K Dhillon, also known as Eagle Way Surgery, is located in Shoeburyness in Southend on Sea and provides GP services to approximately 2300 patients. The practice is part of the Southend Clinical Commissioning Group.

The practice population has a higher number of children aged five to 18 years compared to the local and England average, and a lower number of patients aged over 65 years. Economic deprivation levels affecting children and older people are higher than average. Unemployment levels are considerably lower than the local and England average. The life expectancy of male patients is higher than the local average by one year, and the female life expectancy is comparable. The number of patients on the practice’s list that have long standing health conditions is lower than average. The number of patients who are carers is comparable to local and England averages.

Dr K Dhillon is managed by a partnership of a female and male GP. They are supported by a further male GP who is also appointed as the practice manager. There are no nurses employed by the practice.

With the exception of Wednesdays the practice is open from 8.30am to 6.30pm Monday to Friday. The practice closes at 1pm on Wednesdays, when patients are directed to the out of hours service. The out of service is provided by IC24, another healthcare provider. Appointments are available throughout the day. There was discretion to extend morning and afternoon clinics at the patient’s request.

Updated 1 June 2018

We carried out an announced comprehensive inspection at Dr K Dhillon known as Eagle Way Surgery on 20 September 2016. The overall rating for the practice was good, with safe rated as requires improvement. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Dr K Dhillon on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 9 April 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 September 2016. Additional areas of concern subsequently identified since the first inspection were also discussed. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• There was now an effective system to monitor and review patients who were prescribed medicines, including those that were high risk.
• Staff carrying out cytology procedures had received up to date training.
• Staff administering vaccinations had been suitably trained to respond to a medical emergency in the event of a patient suffering from anaphylaxis.
• The contents of the first aid kits were in date. There was a system to monitor expiry dates.
• The infection control audit had been revised. The carpets, walls and curtains used in the clinical rooms had been considered in this.
• Prescription stationery was being tracked.
• Carers were not routinely offered an annual health check, although some patients received these opportunistically, and there were systems to direct relevant patients to avenues of support.
• The practice was higher than average for the prescribing of certain antibiotics.

The practice should:

• Continue to take steps to review and improve data concerning the prescribing of certain antibiotics.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 1 June 2018

Updated 1 June 2018

Updated 1 June 2018

Updated 1 June 2018

Updated 1 June 2018

Updated 1 June 2018