Archived: Eagle House Surgery

Updated 21 June 2018

Eagle House Surgery is situated in the semi-rural area of Blandford, Dorset. The practice has approximately 8500 patients on its register. The practice also provides a service to the local army camp and can usually care for up to 1000 patients above their permanent practice population.

The registered provider is Eagle House Surgery and provides the following regulated activities:

Treatment of disease, disorder or injury

Diagnostic and screening procedures

Family planning

Surgical procedures

Maternity and midwifery services

The practice’s demographics are in line with national averages, but there are a higher number of male patients in the 65-69 age group. There are also higher numbers of children under four who are registered.

The practice has four GP partners and two salaried GPs. There are three female GPs and three male GPs. The practice has a team of three practice nurses and three health care assistants. The clinical team is supported by a practice manager, a reception team leader, five receptionists; a prescription administrator; a practice secretary and a medical records summariser.

When the practice is closed patients are advised to use the out of hours service provided by South West Ambulance service via the NHS 111 service.

We inspected the main surgery:

Eagle House Surgery,

White Cliff Mill Street,

Blandford Forum,

Dorset.

DT11 7DQ

And the branch surgery:

Families Medical Centre,

Blandford Camp,

Blandford Forum,

Dorset.

DT11 8RH.

Updated 21 June 2018

This practice is rated as Good overall. (Previous inspection June 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Eagle House Surgery on 24 April 2018, as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The practice was proactive in promoting patient education on their conditions and self- management.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Results from comment cards, the Family and Friends Test and the GP National Patient survey shower consistent high levels of satisfaction with the care and treatment provided.
• The practice had developed a specific carer’s pack which included information on healthy caring and healthy ageing. They had also developed a carer’s self-assessment tool, to identify areas where support might be needed.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• The practice was responsive to patients’ needs and tailored services to meet them. For example, in dementia care.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw areas of outstanding practice:

In March 2017 the lead nurse received a Queen’s Nursing Institute Award to develop a project targeting pre-retirement men who were overweight, using a pro-active and flexible approach resulted in exceeding targets and receiving additional funding from the Institute.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 21 June 2018

Updated 21 June 2018

Updated 21 June 2018

Updated 21 June 2018

Updated 21 June 2018

Updated 21 June 2018