The Care Quality Commission
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Archived: City Health Care Partnership CIC - Riverside Medical Centre

Overall: Good read more about inspection ratings

The Octagon Building, Walker Street, Hull, North Humberside, HU3 2RA (01482) 344060

Provided and run by:
City Health Care Partnership CIC

All Inspections

9 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Riverside Medical Centre on 9 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows;

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour. This means providers must be open and transparent with service users about their care and treatment, including when it goes wrong.

In addition the provider should:

  • Implement regular clinic audit programmes to improve quality outcomes for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

31 July 2013

During a routine inspection

People we spoke with told us, 'Staff keep me on my toes and always call me to remind me of my appointment' and 'It's pretty easy making an appointment and staff always go out of their way to help you.'

A visiting nurse providing a specialist clinic told us, 'The staff at the practice prepare my room for me on the day of the clinic so I am ready to treat patients as soon as I arrive. The staff are very good and are always polite to me and the patients.'

We saw records that confirmed the practice was audited and an infection control plan was in place from the provider CHCP in November 2012 and a score rating of 90% was achieved.

Staff we spoke with told us; 'I am constantly pushed by management to complete further training to develop my role. I have completed three NVQs in the organisation so far and I am constantly encouraged to develop more skills.'

We saw records in the waiting room that confirmed the practice had completed an annual survey last year which measured the experiences of patients. We saw that the practice scored a rating of 96% in respect of care and support. Patients indicated their experience as excellent, very good or good. The practice also scored a rating of 94% in respect of the overall experience.