We carried out this inspection to find out if improvements had been made. We saw that recruitment procedures had been reviewed and that action had been taken to ensure that only staff that was suitable for the role would be employed.
All the people we spoke with told us that they were pleased with the service that they had received from Ambuline Dudley. One person told us, 'I have used the service for a long time and I am really happy with the service. The staff are wonderful'.
We looked at six vehicles and found that they were clean, maintained and ready to use. We checked some records and found that regular cleaning, quality and safety checks were in place which ensured the safety of the people who used the service.
All the staff we spoke with were confident in their role and spoke respectfully and compassionately about the people that used the service. Some training updates were due so staff maintained the skills and knowledge needed to keep people who used the service safe.
Staff recruitment systems were not always robust which could lead to unsuitable staff being employed.
Monitoring systems were in place although these had not always been timely in identifying some shortfalls.