• Doctor
  • GP practice

Fairfield Medical Centre

Overall: Good read more about inspection ratings

Lower Road, Great Bookham, Leatherhead, Surrey, KT23 4DH (01372) 455450

Provided and run by:
Fairfield Medical Centre

Latest inspection summary

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Background to this inspection

Updated 30 July 2018

Fairfield Medical Centre is situated in Leatherhead and offers general medical services to its patients. There are approximately 10,400 registered patients. Fairfield Medical Centre is registered as a GP training practice providing training opportunities for doctors seeking to become fully qualified GPs (registrars). The practice also teaches medical students and paramedic practitioners.

The practice is run by five partner GPs (three male and two female) and one salaried doctor (female). The practice is also supported by two registrars, a nurse practitioner, two practice nurses and a health care assistant. There is a team of receptionists, administrative staff, a reception supervisor, an assistant practice manager and practice manager.

The practice is registered to provide the following regulated activities:

  • Treatment of disease, disorder or injury
  • Family planning services
  • Maternity and midwifery services
  • Surgical procedures
  • Diagnostic and screening procedures

The practice runs a number of services for its patients including asthma clinics, child immunisation clinics, diabetes clinics, new patient checks and holiday vaccinations and advice.

Services are provided from one location:

Fairfield Medical Centre, Lower Road, Great Bookham, Leatherhead, Surrey, KT23 4DH

Opening Hours are :-

Monday to Friday 8am till 6pm

(phone calls are not taken between 12:15pm and 1:15pm unless they are emergencies)

Extended hours are:

Tuesdays and Friday 7am - 8am

Monday 6pm to 8pm

Patients can book appointments up to one month in advance. The duty doctor has appointment slots for emergency appointments in the morning and between 2pm – 3pm and 4pm – 5pm.

The practice is part of a federation of GP practices that offer evening appointments until 9pm and weekend appointments 9am until 1pm. These appointments are run from locations in Leatherhead, Epsom and on the Downs.

Patients (birth to 16 years) are also able to attend a children’s clinic Monday to Friday from 4pm to 8pm run from separate locations.

During the times when the practice was closed 6:00pm until 8am, the practice had arrangements for patients to access care from an Out of Hours provider.

The practice population has a higher number of patients between 65 years of age and over than the England and local CCG average, with a significantly higher proportion of patients 65 to 75 years of age than the England average. The percentage of registered patients suffering deprivation (affecting both adults and children) is lower than the average for England.

Overall inspection

Good

Updated 30 July 2018

Fairfield Medical Centre was previously inspected in May and August 2015 and was rated good overall and in all domains.

At this inspection in June 2018 the practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Fairfield Medical Centre on 28 June 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice used their knowledge of the local community and patient population to deliver high quality and person centred care.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
  • There was a strong focus on improvement at all levels of the organisation.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Staff were supported with personal development and training. They received regular appraisals.
  • Data from the Quality and Outcomes Framework (QOF) showed the results for practice management of patients with long-term conditions were good.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments and home visits were available. Urgent appointments for those with enhanced needs were also provided the same day.
  • The practice was equipped to treat patients and meet their needs.

The areas where the provider should make improvements are:

  • Continue to review ways to increase uptake for cervical screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice