The Care Quality Commission
  • Doctor
  • GP practice

Penketh Health Centre

Overall: Good read more about inspection ratings

The Health Centre, Honiton Way, Penketh, Warrington, Cheshire, WA5 2EY (01925) 725644

Provided and run by:
Penketh Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Penketh Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Penketh Health Centre, you can give feedback on this service.

8 October 2019

During an inspection looking at part of the service

We carried out an announced focused inspection at Penketh Health Centre on 8 October 2019 due to the length of time since the last comprehensive inspection.

Following our Annual Regulatory Review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions: Effective and Well-led.

Because of the assurance received from the Annual Regulatory Review we carried forward the ratings from the last comprehensive inspection for the following key questions: Safe, Caring and Responsive.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of good quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review the systems for oversight of staff training, appraisal and recruitment to ensure consistency.
  • Ensure that clinical meetings are recorded to establish the areas covered and agreements made.
  • Review the system for managing patient safety alerts to ensure all required actions have been taken.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

19 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Penketh Health Centre on 19 May 2015. Overall the practice is rated as good.

Penketh Health Centre provided safe, effective, responsive care that was well led and addressed the needs of the population it served.

Our key findings across all the areas we inspected were as follows:

  • Systems were in place to ensure incidents and significant events were identified, investigated and reported. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Lessons learnt from the investigation of safety incidents were disseminated to staff. Infection risks and medicines were managed safely.
  • People’s needs were assessed and care was planned and delivered in line with current legislation and guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned. Patients experienced clinical outcomes that were in line with or above the national average.
  • Patients spoke highly of the practice. They said they were treated with compassion, dignity and respect and they were involved in decisions about their treatment.
  • The practice provided care to its population that was responsive to their health needs. Patients were listened to and feedback was acted upon. Complaints were managed appropriately.
  • There was a clear leadership structure, staff enjoyed working for the practice and felt well supported and valued. The practice monitored, evaluated and improved services. The practice proactively sought feedback from staff and patients, which it acted on.

There was an area of practice where the provider needs to make improvements.

The provider should:

  • Improve access to appointments by reviewing the appointment system.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice