We carried out an announced comprehensive inspection at Ridge Green Medical Practice on 25 October 2018 as part of our inspection programme. Our inspection team was led by a CQC inspector and included specialist advisors in General Practice and practice management.
Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.
We have rated this practice as good overall.
This means that:
- Patients had good outcomes because they received effective care and treatment that met their needs.
- Patients were supported, treated with dignity and respect and were involved as partners in their care.
- People’s needs were met by the way in which services were organised and delivered.
- The leadership, governance and culture of the practice promoted the delivery of high quality person-centred care.
We found areas where the provider should make improvements. The provider should:
- Continue to identify carers to enable this group of patients to access the care and support they require.
- Continue to engage patients with asthma and diabetes, so that there is lower exception reporting and healthier outcomes for these health indicators
- Ensure documentary evidence of staff vaccinations.
- Continue to engage with staff through staff surveys and other means, to bring greater clarity to working arrangements and remove any inconsistencies.
- Ensure fire tests are undertaken on a regular and consistent basis.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice