Baslow Health Centre

Updated 9 July 2024

We carried out an assessment of Baslow Health Centre between 17 – 22 October 2024. Baslow Health Centre is an NHS GP practice located in rural Derbyshire in an area of low deprivation. There were approximately 4,644 people registered with the service at the time of our assessment. We conducted this assessment due to a previous rating of requires improvement overall and in the key questions safe and well-led. We assessed 20 quality statements across the safe, caring and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found there was a strong focus on safety and found that leaders investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. People were treated with very high levels of kindness, compassion and dignity. The provider had clear and effective governance systems, which staff regularly reviewed.

Updated 9 July 2024

People were very positive about the quality of their care and treatment. The provider had been commended by NHS England on their extremely high results in the latest National GP Patient Survey. Feedback received through the NHS Friends and Family Test, was also exceptionally positive in particular in relation to the carer’s coffee morning provided by the practice. There was an active patient participation group (PPG) that represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a new telephone system to improve access for patients.