Bearsted Medical Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Roles and responsibilities for management and leadership were clear and known by all staff. The service monitored performance and where opportunities to improve existed, changes were made. Data was used to help make decisions and monitor progress. Governance systems and processes ensured the service acted on the best information and benefitted patients.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We spoke with staff and received completed staff feedback forms, in a range of roles including leadership, management, and support. All were clear about their roles and responsibilities. We also reviewed minutes of meetings for a complete range of staff groups. These demonstrated that staff communicated effectively within the practice and there were established processes to discuss risk, performance, and concerns. Meeting minutes also showed that staff were valued and wellbeing was a priority for the practice. They also demonstrated that the practice had a strong team to ensure they service delivered high quality care and would be sustainable for the future.

Governance systems and processes existed within the practice. For example, performance and risk was monitored and there were systems to receive feedback and complaints from patients. When new systems and processes were introduced, audits were completed to establish baselines and areas for improvement. We saw that audits, staff, patient and patient participation group feedback had been been completed and considered, following the implementation of a new triage system in relation to access. Leadership provided evidence to show this system had been changed based on previous negative feedback received from patients in relation to having difficulty in accessing the practice and appointments. The practice had clear and comprehensive processes to receive feedback from patients, stakeholders and staff.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.